Our goal is to ship your order within one business day. Possible exceptions include:
- Items which require custom assembly or Cerakote
- FFL items
If our fulfillment times are delayed more than 1-2 days, then we will put a notice in the header of our website, informing shoppers of the delay. Also please note that during busy shopping times, carriers too can experience delays which are outside of our control.
Standard / Flat Rate Shipping
This shipping method costs a flat $8.99 or is free for orders over $150 (contiguous United States only). The carrier is chosen at our discretion but if you have a preference or special delivery instructions, leave those in your order notes and we’ll do our best to accommodate.
We may choose to require signature tracking on some orders over $200, this is solely to protect our customers. You may decline this added protection by specifying in the order notes that you would like to opt-out of signature tracking but please be aware that we will not replace lost or stolen merchandise in that case.
Additional Shipping Fees
Shipments outside of the contiguous United States are subject to additional shipping charges:
- Puerto Rico
Tracking says my package was delivered but I can not locate it, what do I do?
You must reach out to us within 7 days from the date of delivery for us to file a claim with the carrier.
USPS Priority Mail Shipments – After 15 days / Before 60 days from date of delivery.
UPS – Any Shipping Method – Can file immediately
FedEx – Any Shipping Method – Can file immediately
(The claim must be concluded before we can move forward with replacements, refunds, or store credit.)
If multiple orders are reported as “delivered” but cannot be located by the recipient, we may request a secondary address for any future orders or replacement orders.
Order Arrived Damaged/Missing Contents
Please keep all packaging: bubble mailer, box, packing material, packing slip, etc. Sending photos with your initial email will ensure a claim is filed in a timely manner.
Please keep all items from the order even if: damaged/blemished/broken/missing contents from the package/etc. Failure to keep items will void the option to receive a refund/replacement/store credit.
Photos of the packing slip will assist with our internal investigation at our warehouse facility.
If your order shipped in a box and arrived damaged, the carrier may request an inspection. This may include a carrier driver inspecting at your business/residence or the damaged box being taken to a carrier hub/facility. We won’t know what the carrier will request until the claim is submitted.
Tracking delayed / no movement on the package
It is not uncommon for shipments to be delayed due to unforeseen circumstances or due to holiday seasons. This can result in a tracking status:
- “In Transit – Arriving Late”
- “Shipment exception – Delayed beyond our control”
- Scheduled delivery – Pending”
If 14 business days have passed without movement, we will proceed with a replacement or refund.
“No Movement” refers to the date on the last tracking status update from the carrier.